We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
We obtain personal information directly (e.g. when you place orders, create an account, participate in surveys or correspond with us) and indirectly via automated technologies such as cookies or analytics providers. We may also source information from public records and reference agencies.
The table below explains why we process your personal information and the legal basis relied upon for each purpose.
Purpose | Legal basis |
---|---|
Register your company as a new customer | Legitimate interests – enable supply of products & services; may also be a legal obligation to verify identity |
Process orders, manage payments, fees & charges, deliver products | Legitimate interests – fulfil contractual supply of goods/services |
Gain export approval for agreed products/equipment | Legitimate interests – facilitate delivery; may also be a legal obligation (export control regulations) |
Collect further information about you/your company relating to an agreement | Legitimate interests – ensure accurate fulfilment of contract |
Collect and recover money owed | Legitimate interests – secure payment for supplied products |
Notify you about changes to terms of sale or this policy | Legitimate interests – keep you informed of current terms |
Administer our website (troubleshooting, data analysis, research, statistics, surveys, advertising effectiveness) | Legitimate interests – provide best possible online experience |
Enable completion of business surveys | Legitimate interests – product/service development and growth |
Provide information about special offers and similar products or services | Legitimate interests if relationship exists; otherwise processed only with your consent |
Invite you to corporate events (seminars, workshops, hospitality) | Legitimate interests to develop relationship; otherwise by consent |
We keep personal information only for as long as necessary. Retention periods depend on the legal basis for processing, summarised here:
Legal basis | Length of time |
---|---|
Necessary for performance of a contract | Stored for as long as required to perform the contract |
Necessary to comply with a legal obligation | Stored for as long as required by applicable legislation |
Necessary for legitimate business interests | Stored until you request deletion, unless overriding legitimate interest applies |
Consent | Stored until consent is withdrawn |
To exercise any of your rights, or if you have questions about this policy, please email us at information@kgopelang.co.za. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with data‑protection legislation.
We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email. Please check back regularly for updates.