Privacy Policy

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

Data‑Protection Principles

Processed lawfully, fairly and in a transparent manner
Collected for specified, explicit and legitimate purposes
Adequate, relevant and limited to what is necessary
Accurate and kept up‑to‑date
Kept only for as long as necessary
Processed in a manner that ensures appropriate security

How We Collect Your Information

We obtain personal information directly (e.g. when you place orders, create an account, participate in surveys or correspond with us) and indirectly via automated technologies such as cookies or analytics providers. We may also source information from public records and reference agencies.

Purposes & Legal Basis

The table below explains why we process your personal information and the legal basis relied upon for each purpose.

Purpose	Legal basis
Register your company as a new customer	Legitimate interests – enable supply of products & services; may also be a legal obligation to verify identity
Process orders, manage payments, fees & charges, deliver products	Legitimate interests – fulfil contractual supply of goods/services
Gain export approval for agreed products/equipment	Legitimate interests – facilitate delivery; may also be a legal obligation (export control regulations)
Collect further information about you/your company relating to an agreement	Legitimate interests – ensure accurate fulfilment of contract
Collect and recover money owed	Legitimate interests – secure payment for supplied products
Notify you about changes to terms of sale or this policy	Legitimate interests – keep you informed of current terms
Administer our website (troubleshooting, data analysis, research, statistics, surveys, advertising effectiveness)	Legitimate interests – provide best possible online experience
Enable completion of business surveys	Legitimate interests – product/service development and growth
Provide information about special offers and similar products or services	Legitimate interests if relationship exists; otherwise processed only with your consent
Invite you to corporate events (seminars, workshops, hospitality)	Legitimate interests to develop relationship; otherwise by consent

Retention Periods

We keep personal information only for as long as necessary. Retention periods depend on the legal basis for processing, summarised here:

Legal basis	Length of time
Necessary for performance of a contract	Stored for as long as required to perform the contract
Necessary to comply with a legal obligation	Stored for as long as required by applicable legislation
Necessary for legitimate business interests	Stored until you request deletion, unless overriding legitimate interest applies
Consent	Stored until consent is withdrawn

Your Rights

Right to access the information we hold about you
Right to rectify inaccurate or incomplete information
Right to have your data erased (right to be forgotten)
Right to restrict or object to processing in certain cases
Right to data portability
Right to withdraw consent where processing is based on consent
Right to object to direct marketing

Contact & Complaints

To exercise any of your rights, or if you have questions about this policy, please email us at information@kgopelang.co.za. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with data‑protection legislation.

Changes To This Policy

We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email. Please check back regularly for updates.