Last updated: 30 June 2025
These Terms & Conditions ("Terms") govern your access to and use of the Kgopelang Health websites, mobile applications, digital platforms and any related services (collectively, the "Services"). By accessing or using the Services you agree to be bound by these Terms, including any policies referenced herein. If you do not agree, you must refrain from using the Services.
Kgopelang Health (Pty) Ltd, registration number 20XX/XXXXXX/07, a private company incorporated in the Republic of South Africa.
Any natural or juristic person who accesses or uses the Services.
A User who books or receives healthcare‑related services via Kgopelang Health.
Text, data, graphics, images, audio, video or other material made available through the Services.
A reservation for any consultation, visit, test, or remote‑monitoring service arranged through the Services.
The individual appointed in terms of POPIA and PAIA to oversee data‑protection compliance for Kgopelang Health.
The Services are intended for persons who are 18 years or older and who have the legal capacity to enter into binding contracts under South‑African law. By using the Services you warrant that you meet these requirements. If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian, and solely for non‑emergency healthcare.
Kgopelang Health provides hospital‑at‑home, home‑based nursing, remote patient monitoring (\"RPM\"), care‑coordination and related digital health solutions. The Services facilitate (a) booking of consultations and nursing visits, (b) communication with qualified clinicians, (c) collection and transmission of health data via approved devices, and (d) administrative support such as medical‑aid pre‑authorisations.
Kgopelang Health is not an emergency service. In a medical emergency you must contact your local emergency number (e.g. 112) or visit the nearest emergency department.
Certain features may require you to create an account or verify your identity via e‑mail, SMS, or other authentication mechanisms. You agree to provide accurate, complete and current information and to keep such information up to date. You are responsible for safeguarding your login credentials and for all activities that occur under your account.
Kgopelang Health supports guest bookings without full accounts; however, we may require one‑time verification (e.g. OTP) to mitigate spam and to protect patient data.
Bookings may be scheduled via the online calendar, call centre, or approved partner applications. Confirmation of a Booking is subject to clinician availability and successful verification of any required information. You may reschedule or cancel in accordance with our Cancellation Policy (set out below). Kgopelang Health reserves the right to decline or cancel any Booking that violates these Terms or applicable law.
• Cancellations more than 24 hours before the scheduled time: no charge.
• Cancellations within 24 hours: a fee equal to 50 % of the Booking price may apply.
• No‑shows: full Booking fee payable and non‑refundable.
Prices for Services are displayed at the time of Booking or are communicated to you prior to confirmation. All fees are quoted in South African Rand (ZAR) and include VAT unless otherwise stated. Kgopelang Health accepts payment via secure third‑party processors (e.g. credit/debit card, EFT, or medical‑aid claim). You authorise Kgopelang Health to charge your selected payment method for all fees incurred.
Refund requests must be submitted within 7 calendar days of the relevant Booking and will be processed in accordance with our Refund Policy.
The information and Services provided by Kgopelang Health are intended for general healthcare and monitoring and are not a substitute for in‑person medical evaluation in an emergency. All clinical decisions are made by independent, licensed healthcare professionals who exercise their own professional judgment. Kgopelang Health does not guarantee specific outcomes or results.
You undertake to:
You may not:
All Content and underlying software is the property of Kgopelang Health or its licensors and is protected by South‑African and international intellectual‑property laws. Except as expressly permitted, you may not reproduce, modify, or create derivative works from any part of the Services without prior written consent.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our Privacy Policy. By using the Services you consent to such processing.
Kgopelang Health implements appropriate technical and organisational measures to secure personal information, including encryption in transit and at rest, access controls, and regular vulnerability assessments. You are responsible for securing the device and network you use to access the Services.
The Services may contain links to third‑party websites or integrate with external services (e.g. Google Maps, payment gateways). Kgopelang Health is not responsible for the content or practices of such third parties. Use of third‑party services is subject to their respective terms.
You agree to indemnify and hold harmless Kgopelang Health, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms or misuse of the Services.
To the maximum extent permitted by law, Kgopelang Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising out of or relating to the Services shall not exceed the greater of (a) the amount paid by you in the six months preceding the claim or (b) R5 000.
The Services are provided \"as is\" and \"as available\" without warranties of any kind, express or implied. Kgopelang Health does not warrant that the Services will be uninterrupted, secure, or error‑free.
These Terms are governed by the laws of the Republic of South Africa. You consent to the exclusive jurisdiction of the courts of the Gauteng Division of the High Court of South Africa for the adjudication of any disputes.
Before instituting formal proceedings, you agree to first attempt to resolve any dispute informally by sending written notice to our Information Officer (see Section 22). If a dispute is not resolved within 30 days, either party may refer the matter to mediation or arbitration administered in accordance with the rules of Arbitration Foundation of Southern Africa (AFSA).
Kgopelang Health may revise these Terms from time‑to‑time. When we do, we will update the \"Last updated\" date at the top. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with any policies referenced herein, constitute the entire agreement between you and Kgopelang Health regarding the Services.
Kgopelang Health (Pty) Ltd
123 Innovation Avenue, Johannesburg, 2196, South Africa
Tel: +27 11 025 8643
E‑mail: info@kgopelang.co.za
Information Officer: compliance@kgopelang.co.za
© 2025 Kgopelang Health. All rights reserved.